95% support Taiwan High Speed Rail’s ‘quiet carriage’ policy

95%的人支持台灣高鐵的「寧靜車廂」政策

TAIPEI (Taiwan News) — Taiwan High Speed Rail Corp. on Sunday said more than 95% of surveyed passengers support its “quiet carriage” policy, with only two passengers denied boarding since the measure took effect.

The policy, launched Sept. 22 to reduce onboard noise, drew criticism for being unfriendly to families with children, per CNA. The company clarified the rules apply to adults who misuse electronic devices or engage in loud behavior, not young children, infants, or passengers whose autonomy is impaired by illness.

The company said it is promoting a “quiet carriage culture” in response to passenger demand for quieter travel. Passengers are encouraged to use headphones for electronic devices and keep their voices low to help maintain a calm environment.

Surveys of about 1,600 respondents conducted in November and December last year found more than 95% supported the policy. Satisfaction reached 90%, and 80% said they noticed a significant improvement after its introduction.

The company said passengers generally approve of efforts to create a “quiet, comfortable, and friendly” travel environment and noted high compliance with staff guidance.

Only two passengers have been denied boarding since the program began, one for drinking alcohol and another for losing emotional control. The company has also introduced stickers reading “It’s OK to cry” to comfort children.

Taiwan High Speed Rail thanked passengers for their support and cooperation and said it hopes maintaining quiet carriages and respecting fellow travelers will become a cultural norm in Taiwan’s transport system.